In the late 1990s, Jeff Potter — President of Cajun Air, Inc.— left his home state of Louisiana in search of a more lucrative job in the HVAC industry. While working for several companies along the way, he realized something was missing. That something was ethical behavior and quality customer service.
Having been raised in the Louisiana bayous by a close-knit family that instilled in him high moral values, Jeff found this lack of principles disturbing. In order to ‘be the change, they wanted to see’ in the HVAC industry, Jeff and his wife, Missy, launched their own company, Cajun Air.
They maintained their code of ethics and high standards of customer service — even during the years of growth, and embraced the ever-changing market and developing technology.
In 2012, Jeff and Missy went paperless, and implemented digital support and product in all technician vans. Their forward-thinking business plan resulted in a more efficient and streamlined experience for their clientele. Cajun Air has also embraced the era of digital technology with cloud-based accounts for techs and clients, real-time GPS tracking with dispatching software, tech web access login, and remote office operations to virtual private network servers. In addition to being more efficient, this cutting-edge technology assists in safeguarding customer information.
Despite Jeff and Missy’s meticulous preparation, unforeseen circumstances arise that can throw a monkey wrench into the best-laid plans. One such circumstance was Missy’s Multiple Sclerosis (MS) diagnosis in late 2011.
It was a devastating blow to both Missy and Jeff, as well as to the entire company. But after two years, Missy decided to channel energy toward expanding the business that she so believed in. Her drive is evident throughout the company, inspiring all those who meet her.
Today, Cajun Air is a large supporter of the MS Society and continues to maintain high ethical standards, development and growth, and quality customer service.
Cajun Air is a company that gives top quality customer service to all of our customers. Whether they are a large corporation with multiple locations or a small business owner, we want all of our customers to know that they are important to us. The customer will be treated with total respect in a professional manner.
Cajun Air was built on the premise of always doing the right thing. We have an attitude of doing” whatever” it takes to complete the job professionally the first time. We look out for the best interest of the customer at all times. Cajun Air will recommend the best and most efficient response to the customer’s repair needs.
Cajun Air is only as strong as its technicians.
That is why we maintain proficient knowledgeable service men and encourage continuous education. Included in our standards is a requirement that all technicians are NATE certified and universal EPA certified. As the HVAC field grows more into the future with technology, we will strive to do the same.
We provide digital pictures of jobs, e-mail service invoices, and digital quotes. These services provide our customers with faster access to see what course of action is needed at the location. This service allows our customers to have faster communication with corporate, less downtime, and quicker approvals. We appreciate you taking the time to consider Cajun Air, and hope to continue a fortunate business acquaintance. Thank you again for your time, and please call if you have questions.
